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Customer Satisfaction Survey
Listening to our customers has always been important to Laser Cutting Northwest. Your feedback will help us better serve businesses like yours and inform us where our improvement initiatives should take priority. Past feedback has led to changes in our quality system to address areas where improvements can be implemented.
Using a scale of 1-5, please rate the following regarding your satisfaction with Laser Cutting NW.
Customer Name:
*
Main Contact Person at LCNW:
*
Response to Inquiries
*
5 - Excellent
4 - Above Average for Industry
3 - Sufficient - room for improvement
2 - Needs Improvement
1 - Dissatisfied
Communication during Quoting
*
5 - Excellent
4 - Above Average for Industry
3 - Sufficient - room for improvement
2 - Needs Improvement
1 - Dissatisfied
Quoting Process
*
5 - Excellent
4 - Above Average for Industry
3 - Sufficient - room for improvement
2 - Needs Improvement
1 - Dissatisfied
Communication during Jobs
*
5 - Excellent
4 - Above Average for Industry
3 - Sufficient - room for improvement
2 - Needs Improvement
1 - Dissatisfied
Knowledge of Representatives
*
5 - Excellent
4 - Above Average for Industry
3 - Sufficient - room for improvement
2 - Needs Improvement
1 - Dissatisfied
Terms Offered (N/A if not on terms)
*
5 - Excellent
4 - Above Average for Industry
3 - Sufficient - room for improvement
2 - Needs Improvement
1 - Dissatisfied
Website (N/A if you have not used)
*
5 - Excellent
4 - Above Average for Industry
3 - Sufficient - room for improvement
2 - Needs Improvement
1 - Dissatisfied
Following Customer Instructions
*
5 - Excellent
4 - Above Average for Industry
3 - Sufficient - room for improvement
2 - Needs Improvement
1 - Dissatisfied
Quality of Parts Received
*
5 - Excellent
4 - Above Average for Industry
3 - Sufficient - room for improvement
2 - Needs Improvement
1 - Dissatisfied
Quality of Packaging of Parts
*
5 - Excellent
4 - Above Average for Industry
3 - Sufficient - room for improvement
2 - Needs Improvement
1 - Dissatisfied
Timeliness of Delivery
*
5 - Excellent
4 - Above Average for Industry
3 - Sufficient - room for improvement
2 - Needs Improvement
1 - Dissatisfied
Problem Resolution (bad parts, etc)
*
5 - Excellent
4 - Above Average for Industry
3 - Sufficient - room for improvement
2 - Needs Improvement
1 - Dissatisfied
Additional Comments:
*
Thank you for taking the time to complete this survey!
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